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FAQs

Our founding team is vegan, and so are all the products sold on our website. Our goal is to provide you with the best vegan fashion items the industry offers. Many of the brands found on our platform have vegan, ethical, and/or sustainable certifications.

Most of the designers found within the Liv&Grace Collection are European and therefore use European sizing. There are, however, some that differ. You can find all the sizing info on our product page. Click on the product you’re interested in, and you will be brought to its product page, where you should find all the information needed. If you still have questions, please make sure to visit our contact page and write your inquiry in our comment box.

We are also a marketplace, and every designer sends the items to you from their warehouse. Since these warehouses are located in different parts of Europe and the volume of each brand is different, each retailer has its guidelines, which we also adhere to. You can find the return policy of the designer on the individual product page under Shipping & Returns.

Before you return an article, please consider whether it is essential because every return and shipment contributes to CO2 emissions. If you still want to return a purchased product, please get in touch with us using the contact form. Please do not send it freight collect. Together we will find the right way of return.

Once your purchase is complete with your tracking information, you should receive an email. If you have not received said email or cannot seem to locate your order, please visit our contact page and write us a message in our comment box.