FAQs

General

Our founding team is vegan, and so are all the products sold on our website. Our goal is to provide you with the best vegan fashion items the industry has to offer. Many of the brands found on our platform have vegan, ethical, and/or sustainable certifications. Our primary focus is to provide you with the most luxurious, eco-friendly, and durable vegan products on the market. Although we understand that these earth-friendly products are typically more expensive, we trust that a conscious consumer, like you, will consider them a long-term, beneficial investment for all of us as well as for our planet.

Most of the designers found within the Liv&Grace Collection are European and therefore use European sizing. There are, however, some that differ. You can find all the sizing info on our product page. Click on the product you’re interested in, and you will be brought to its product page, where you should find all the information needed. If you still have questions, please make sure to visit our contact page and write your inquiry in our comment box.

Our team conducts research and looks deeply into the designers we feature. We review the material they use, the reviews they receive, and overall general feedback towards the brand. We then communicate one-to-one with a brand representative and ask questions about the creation process, sustainability approach, and overall work environment. We also look for greenwashing red flags and look for specific certifications such as PETA Approved and or Fairtrade Certified, to name a few.

All PETA-approved goods are cruelty-free and contain no aminal derivates. It means that items have PETA’s stamp of assurance verifying that the developers or designers have not conducted or commissioned any animal tests on ingredients, formulations, or finished products. They pledge not to do so in the future.

The Global Organic Textile Standard (GOTS) is recognized worldwide as one of the top certification requirements for organic textiles. This Standard covers everything from harvesting raw materials, environmentally and socially responsible manufacturing to labeling; textiles certified to GOTS provide a credible assurance to customers and consumers around the globe.

Oeko-Tex is a trademark that represents product labels and certifications provided by the International Association for Research and Testing, specifically in textile and leather ecology. This means that textiles and leather have been tested for harmful substances at all processing levels and certify the environmentally and socially responsible production conditions of production facilities. Test and audits are performed according to internationally standardized guidelines to ensure conformity and environmental protection. The criteria catalog is continuously updated.

The Fairtrade Mark attributed by Fairtrade International is among the most popular and recognized ethical certifications. A company that has this certification has proven to have the wellbeing of its workers and farmers in mind. In addition, the Fairtrade organization makes sure that products produced are done so by people who are paid fair wages for their labor.

Organic cotton is non-GMO and contains fewer chemicals than conventional cotton. However, according to the Organic Trade Association, non-organic cotton contains many chemicals and accounts for 25% of global pesticide use. We believe in the importance of protecting the earth, workers, and your skin. Therefore, we only sell organic cotton items. Cotton grown organically doesn’t harm rivers or streams due to hazardous runoff, and it won’t exacerbate health issues, damage the soil, or cause skin irritation.

Order

You should receive an email once your purchase is complete with your tracking information. If you have not received said email or cannot seem to locate your order, please visit our contact page and write us a message in our comment box.

Payment

We accept the following payment options:
Credit Card/ Debit Card like Visa, Mastercard, American Express, China UnionPay, Cartes Bancaires.
Girpopay.
EPS.
Bancontact.
iDEAL
Przelewy24
Sofort.
Klarna.
Multibanco.
Pay Pal.
Apple Pay.
GPay.

The prices on our website are reflected in € with the respective VAT of your country included in the total.
If you are outside Europe, you will see the prices without VAT.
However, you can pay in your currency, as your bank will convert the amount from € to your currency with the day’s exchange rate.
Please keep in mind that some credit card companies also charge a foreign transaction fee.

We use Stripe as our payment system. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This means that this online payment process has passed the most stringent level of certification available in the payments industry. It is just as safe as PayPal. Stripe uses the best-in-class security tools and practices and can assure you a high level of security.

The VAT is based on the country where the item is ordered. If you have any other questions about taxes, please write to us on our contact page.

Shipping & Deliveries

On each product Page, you will find the shipping information for the product.

 

Returns

We are a marketplace, and every designer sends the items to you from their warehouse. Since these warehouses are located in different parts of Europe and the volume of each brand is different, each retailer has its guidelines, which we also adhere to. You can find the return policy of the designer on the individual product page under Shipping & Returns.

Before you return an article, please consider whether it is essential because every return and shipment contributes to CO2 emissions. If you still want to return a purchased product, please get in touch with us using the contact form. Please do not send it freight collect. Together we will find the right way of return.